Archive for the 'General KPO' Category

Teaching Methods – Practical Guide to Oracy Across the Curriculum

Oracy can be defined as ‘listening, speaking and spoken interaction’. The term ‘oracy’ was first coined in the 1960s as part of a research study into classroom talk by Andrew Wilkinson at Birmingham University which examined how individuals learn by talk, and particularly by working in small groups.

Knowledge bank

There is growing evidence that children’s learning might be enhanced by collaborative working and by allowing them to bring their own language into the classroom, using it to formulate questions, speculate and hypothesize about the curriculum.

There’s been a shift in teaching which has allowed learners to play a more active role in the classroom. This was highlighted by the National Oracy Project of 1987-1992, set up by the School Curriculum Development Council and administered by the National Curriculum Council.

The aims of the National Oracy Project were to:

  • enhance the role of speech in the learning process at ages 5-16 by encouraging active learning
  • develop the teaching of oral communication skills
  • develop methods of assessment of and through speech, including assessment for public examinations at 16+
  • improve learners’ performance across the curriculum
  • enhance teachers’ skills and practice
  • promote recognition of the value of oral work in schools and increase its use as a means of improving learning.

This project was based on action research by teachers in their classrooms and focused attention on the previously somewhat neglected area of education concerned with opportunities for developing spoken language. It looked at the spoken interactions between learners and between staff and learners, how these were recorded and monitored and how they could be better managed to encourage the development of speaking and listening skills.

Within the Scottish age 5-14 curriculum guidelines oracy features in the English curriculum as two of the key strands, ‘Talking’ and ‘Listening’. They’re also referred to as key skills in other subjects, emphasizing that they’re integral to the rounded educational development of the learner.

Oracy shouldn’t be something which ‘just happens’ in lessons. It must be an integral and explicit part of lesson planning, with opportunities created for a variety of oral activities within the subject.

Talking should be regarded as a way of helping learners to sort out their thoughts and as the main means of social communication and interaction. Learners should be encouraged to talk with peers, teachers and other adults. Contexts for talking should be varied and there should be a range of talking opportunities across the curriculum so that ideas may be linked across artificial subject divides.

Learners should be actively encouraged to develop a growing awareness of the language appropriate to different audiences, purposes and situations. This includes learning the importance of effective talking through taking turns and listening to others; being aware of the need to be able to appraise the effectiveness of different forms of speech; and being given the opportunity to develop their own skills in speaking effectively.

Active listening needs to be encouraged across the curriculum. It is not sufficient to assume that because a person is there and someone is speaking that the first person is actually listening! Learners need to be guided to listen for information and given opportunities to learn to respond on an individual, pair or group basis. The teacher needs to model such skills continually and emphasize the basics of good listening – eye contact, body language, use of questions etc.
To ensure a wide range of opportunities the Scottish guidelines suggest the following areas to focus on when creating activities to develop ‘listening’:

  • listening for information, instruction and directions
  • listening in groups
  • listening in order to respond to texts
  • awareness of genre (type of text)
  • knowledge about language.

The teaching of oracy skills shouldn’t be regarded as something which occurs only in ‘the literacy hour’ or as part of a subject-specific strand. Communication is a key part of education and the development of oracy should be cross-curricular and inter-active.

Ask yourself

  • To what extent do you use the subject(s) you teach to develop oral skills? Do you feel oral work could play a greater role?
  • Do you offer opportunities for individual oral work, small group oral work, class oral work?
  • Who talks most in your classroom, you or your learners? Who listens most in your classroom, you or your learners?
  • What barriers exist to your development of oral work in your classroom? What barriers exist to your learners’ use of oral skills in your classroom? How might they be overcome?

To do list

  • Plan to devote more time to oracy in a specific unit of work in the future.
  • Reflect in detail about the opportunities for oracy across your school and work with like-minded colleagues to develop a collaborative approach.
  • Carry out some further CPD linked to oracy so that a specific aspect of your current teaching can be enhanced.

Teaching Methods Drama across the Curriculum

Drama involves the use of the voice and/or body to act out a character or to simulate an object, in order to express a viewpoint, emotion or to put across information. It has always had a place in teaching and for some teachers forms a key component of the classroom climate they create.

Knowledge bank

  • Drama has the potential to invigorate the teaching of any subject area, allowing learners to gain new insights into the subject matter or concepts they’re investigating in a highly engaging way.
  • In purely curricular terms, at present drama doesn’t appear as a subject in its own right within the English/Welsh National Curriculum and curriculum guidance has generally ignored the contribution that drama makes.
  • Drama appears simply as a statutory requirement as part of the ‘speaking and listening’ strand of the National Curriculum for English. This requires that learners participate in a variety of drama activities to ensure that they:- use language and actions to explore and convey situations, characters and emotions
    • create and sustain roles when working individually and with others
    • comment constructively on drama they have watched or in which they have taken part.
  • The Scottish 5-14 guidelines, however, do recognize the value of drama and make specific reference to it, stating that it should provide all learners with opportunities to:
    • reach new understandings and appreciation of self, others and the environment through imaginative dramatic experience
    • communicate ideas and feelings through language, expression and movement, in real and imaginary contexts
    • develop confidence and self-esteem in their day-to-day interaction with others
    • develop sensitivity towards the feelings, opinions and values of others through purposeful interaction
    • develop a range of dramatic skills and techniques.
  • Drama offers a number of key benefits to learners and can be applied across the wider curriculum, regardless of the age of the learners:
    • Accessibility: For the majority of learners drama is the most easily accessible form of art. It does not require mastery of a musical instrument or a specific level of competency in painting or reading in order for learners to be able to express themselves. It is a natural development of the communication skills which they’re acquiring elsewhere through play. Their familiarity with the media of film and television means that learners are used to relating to expressing ideas in this manner. It is essentially an extension and refinement of these areas rooted in life and human interaction. Use of movement, language, gesture and facial expression in order to convey meaning are concepts with which learners are already familiar, even if they have not yet reached the point of verbalizing them as such.
    • Drama as group activity: Learning via drama is a sharing experience, similar to play, in which imagined worlds can be explored. It is an active experience which requires collaboration between parties.
    • Drama as process: In this genre there is no external audience for the work, but there is an essential internal audience which leads to evaluation and discussion.
  • Process is more important than the ‘product’ in drama and this is seen as a creative exercise, where the creativity is the application of the imagination to problem-solving activities. The activity is generated in response to a stimulus (e.g. textual stimulus such as a newspaper article, visual stimulus such as a cartoon, aural stimulus such as music or a specific sound such as an air-raid warning siren or an artefact/prop).

Ask yourself

  • To what extent do you already use drama in your classroom?
  • How do you use it? How do your learners use it?
  • To what extent can you envisage drama being a useful tool within your subject area?
  • What barriers exist to your own use at present? What barriers exist to your learners’ use? How might they be overcome?

To do list

  • Try to incorporate a new drama activity into one of your lessons over the next month.
  • Ask your learners what their opinions are of using drama in lessons.
  • Observe a colleague who is passionate about the use of drama in his or her subject.

Streaming, Setting, Banding or Mixed-Ability Teaching

Streaming is a radical model of school organization where children are placed into groups according to their ability and stay in these for most of their lessons. Setting occurs when children are placed in different groups for a particular subject, according to their ability in that subject, e.g. top, middle and lower set. Banding is similar to setting but children tend not to be so narrowly grouped. If children are not placed in streams, sets or bands, then they’re taught in mixed-ability classes.

Knowledge bank

  • As a classroom teacher you’ll probably have little choice over whether your learners arrive at your lessons in streams, sets, bands or as mixed-ability groups – this is a decision that school or subject leaders tend to take.
  • Despite usually having little choice over the ability groupings of your learners, it has major implications for your teaching.
  • There are many myths that surround the issue of ability groupings in schools, and it’s vital to adopt an open but critical stance to anything that you hear or read about the subject.
  • The essential truth is that there is as yet no convincing research evidence to back up the claim that in general learners learn more effectively in one type of ability grouping over another – be wary of anybody who speaks in terms of absolutes in this highly complex area of teaching and learning.
  • The research studies that have been carried out tend to point out the positive and negative aspects of the different approaches, but provide conflicting data on just which grouping method is most appropriate for the majority of learners.
  • Whether learners are streamed, placed in sets or banded the result is that learners will learn within a class with a much narrower ability profile than if they were in a mixed-ability class.
  • It’s likely that individual learners do benefit from being placed in a particular kind of ability grouping. There’s evidence to suggest that bright girls may benefit from working in a top set alongside similar learners, but that weaker boys gain advantage from mixing with higher-ability learners as part of mixed-ability classes.
  • Effective mixed-ability teaching is, however, extremely demanding of a teacher and is sure to really keep you on your toes!

Ask yourself

  • Reflect on how the learners you teach are currently grouped -what challenges does this bring?
  • How can you build on the advantages that this type of grouping brings and address the disadvantages?
  • What are your learners’ views on the value of particular grouping arrangements?

To do list

  • Consider gaining some experience of working in a classroom which has a different grouping arrangement to your own (e.g. through observation, a placement or collaborative project) – this will be enriching, will help widen your teaching repertoire and will make you a more rounded teacher, also enhancing your promotion prospects.
  • Experiment teaching small groups of learners arranged by ability within mixed-ability classes (e.g. blue table for more able learners, red table less able etc.).
  • Read critically on the topic of ability groupings in order to come to your own view on what is appropriate for your school.

India on the wings of outsourcing – Soaring High

India is undisputed a world leader in the outsourcing industry. Its IT dominance has reached foreign shores, with its government deserving applause for having supported the nation’s focus on its educational system, prioritizing math, sciences, and the information technology.

These concerted efforts among the government, the education sector, and all other industries combined, paid off. India today has not only catapulted itself to IT prominence, with Bangalore dubbed as another Silicone Valley and the world’s back-end hub, it also acquired the trust of Fortune’s top corporations over other outsourcing destinations such as Ireland, the Philippines, and other major players.

Today, India is experiencing an all-time high in employment generation, in both domestic and foreign markets. India provides three (3) major outsourcing services to clients: financing, human resource and customer service. The outsourcing sector alone contributed an astounding 90% in the country’s revenue for the Fiscal year, 2006-2007.

Maintaining its lead over other outsourcing destinations in the world, India is now focusing its sights on the pharmaceutical industry with an estimated worldwide strength of over $17 billion, with legal services tailing close.

The prospect looks good for both pharma and legal services with a projected growth of $50 billion worldwide for the next five years, and legal services registering $6 billion by the same number of years.

Overseas, demand for outsourcing services to India’s IT professionals rose to over 30%, while in the domestic front, employment faces brisk business.

NASSCOM (National Association of Software and Services), India’s voice pertaining to IT, announced India’s IT-BPO’s (Business Process Outsourcing) huge chunk of revenue contribution amounting to $6 billion, and in the over-all brought to a close, a whooping $23 billion for India’s entire software industry last year.

India is not showing signs of slowing down, either. Today, it has even energized its approach to generate more offshore clients, as it envisions on elevating the nation as the world’s most prominent IT and outsourcing hub, permanently.

With its Government’s support, and it’s people’s national pride, India will, in no time, realize this vision. Outsourcing, definitely, has made India soar to greater heights!

HR Outsourcing – India High on Low budget staffing

Outsourcing has been a buzz word in the business world for long now. HR outsourcing is the widely used among all. HR processes like payroll management, human resource management , employee benefits etc are outsourced. There are several reasons for outsourcing the processes like low budget, less staff or to avoid an HR department all together. The HR services could fall into categories i.e. PEO, BPO, ASP and E-Services.

PEO or a professional employer organisation takes the responsibility of HR processes. The firms act like parteners. For HR a BPO means that organization has access to all latest technologies. Softwares are uploaded on web and sold via ASP’s. Web based HR services are known as E-Services.

HR outsourcing is the hottest in the industry. Most of the big names are outsourcing there requirements to outside firms. It is a big business & almost two third of the companies studied for HR outsourcing had adapted to the same. The most commonly outsourced processes are those of payroll management, pension management, program management etc. A deeper look these processes would show that these are basically accounting function by their very nature. Thus, it is quite pradoxical that most of the functions outsourced are accounting processes more than HR.

In India its hard to separate from any function that touches the employee’s directly however a reiteration of HR processes its moving towards the board room. The basic processes like recruitments, payroll management, pension management etc are outsourced & attention is paid to strategic decision making. More and more companies are adapting to HR outsourcing not as a fashion but out of choice.

There has been a shift towards managing the results. there is a trend of attracting employees and retaining them. Earlier it took loads of time to cater to an employee query but now an employee can log in and view its details instantly. HR now contributes to the strategic processes of business world more than before.

HR outsourcing – it’s Pro’s and Con’s

HR outsourcing is the emerging trend of Indian market. Organisations adapt to HR outsourcing for several reasons. It increases efficiency by concentrating on important issues. It increases the flexibility of business to meet the dynamic business situations. It increases the value of customer, product, services and shares. It brings about an organization wide transformation.

HR outsourcing brings about financial advantages for a firm also. It frees up the resources by reducing the investments in assets. Furthur it generates additional capital by transffering the assets to the provider.

HR outsourcing bring about revenue driven modification in an organization too. it helps an organisation to gain market access & business opportunities via the providers network. it taps the providers capacity, process & systems and accelrates expansion. it expands the production and sales of a business at times of financial crushes. it exploits the existing skills of an organisation commercially to derive benfits from same.

HR outsourcing contributes towards cost management also. it converts fixed costs into variable costs. moreover, reduces costs through superior provider performance & its low cost structure.

It increases employee commitment and energy in non-core areas. also provides them a stronger career path.

There are several points that must be considered once you decide to implement HR outsourcing in your organisation. One must develop a vision regarding what is to be achieved by outsourcing. knowing the scope of activities that are to be outsourced is also essential. only the execution of function is outsourced not its responsibility. avoid to be driven by cost saving solely. never outsource management functions related to customers, strategy and finance. however, one must always keep in mind that outsourcing is not a solution to all the problems.

HR outsourcing has its own disadvantages for every organisation that must be considered before trying to implement the same. it modifies the support functions of an organisation thereby affecting its robustness. it requires a lot of coordination with the agency. it reduces the learning ability of an organisation. the integration capacity of an organisation is also affected. an organisation has to compromise its control over the outsourced processes. it increases the insecurity among employees that whether the staff remains within organisation or an agency is appointed. the disappearing jobs reduce the motivation & morale of the employees.

HR Outsourcing – Seven Stages of Outsourcing Process

Implementation of outsourcing takes place in stages. There are seven stages in total that would be discussed in the following article.

Planning Initiatives is the very first stage of the process. The organisation here assesses the associated risks. It then announces the initiative and the project team is formed. Advisors are engaged and the team is trained. Resources are gathered and issues related to resource management, information management and project management are addressed. Now the objectives are set.

The strategic implecations are explored. an organisations vision, competencies, structure , strategy, value chain and transformational tools are understood. then the determination of contract, rights and its termination date takes place. finally the initiative is aligned.

Performance and costs are analysed in third stage. the cost of activity is measured along with the costs that would be incured if the project fails. measurement of performance takes place along with the costs of poor performance. both costs and performance are benchmarked. finally there is a determination of risks, asset values, total costs, pricing models and final targets.

Organisation now is ready to select the providers. they set the qualifying and evaluation criteria. identification of providers takes place that leads to their screening. RPF is drafted and proposals are evaluated based on qualifications & costs. the whole process is performed with diligence. at the end of the stage their is a determination of total costs for buying, short listing of providers & their finalisation. Then everything is reviewed with senior management.

This stage is that of negotiation. negotiations are planned, issues are addressed, term sheets are prepared and contract negotiation takes place. once evrything is carried perfectly a relationship is announced.

Now the transition of resources takes place. the team roles are adjusted and compared with transition plan. transitional issues are than addressed. employees are met and offers or terminations take place. those who are selected are counselled and physically moved to the client location.

Final stage is that of managing the relationships. management styles are adjusted and an oversight council is set up. definition and designing of agenda, schedule and performance reports take place. oversight roles are performed , poor performance is confronted and problems solved. finally a relationship is built.

Educational outsourcing is on rise in India

Outsourcing is making great profits in educational field. Students from Britain, US, Canada & many other countries are outsourcing their IT Jobs to earn higher grades.

This is the reason that outsourcing is spreading to other segments besides IT, software, customer service, data management & many more.

The education industry has taken keen interest in the new trend of outsourcing. Students from various countries are now assigning their jobs to many Indian educational scholars. Most of the students are from Britain.

IT students overseas are giving their assignments to Indian scholars. The main reason being that Indian scholars are well qualified and experienced. This also benefits them by cheaper labor cost due to the ever-increasing competition among Indian IT professionals.

As per a recent survey on outsourcing educational projects, it is clear that the students who are outsourcing their IT related jobs, are mostly those who are either not competent in preparing assignments on their own, who do not have enough time or who are lazy & have the money to spend on outsourcing.

In simple words, these students are mainly outsourcing IT jobs to Indian IT professionals. These IT professionals have either individually created their own outsourcing websites or formed a group. The outsourcing educational jobs may be on the rise, but this has made many people doubt the credibility of the whole affair.

As per a professor of a reputed UK based University in IT department, Allen Thomas, “This growing trend of outsourcing educational jobs is casting the shadow on the talent of the student’s creative & hardworking skills.”

He also adds- “We have recently investigated the matter & found that UK students are posting their Jobs regularly on outsourcing sites and many Indian, far east & eastern European countries are responding by way of bidding. Jobs normally involve of writing programs of small codes.”

However, on a global level, outsourcing is considered to be another way to keep you one step ahead of the competition in case of higher education.

Outsourcing India, Rise and Rise of KPO’s in India.

India has become a leader in outsourcing today. The country has emerged successfully as the leader and is working towards earning a name in this field.

As per a report, it is clear that India has successfully managed to earn tremendous reputation as the most reliable outsourcing partner. It would not be wrong to call India, a “global leader” for outsourcing business.

The president of Indian National Association of Software & Services Companies (NASSCOM), Kiran Karnik feels that India has emerged to be No.1 in the outsourcing business & it is global in terms of services in the United States & the United Kingdom.

Today Indian outsourcing business is not just following the traditional outsourcing method. The outsourcing business in India has now graduated from service provided to knowledge based outsourcing (KPO).

The super success of Indian BPOs has resulted in to the birth of KPO. KPO has now taken the lead in outsourcing business. KPO is a process that involves high-end knowledge work, and requires qualified & experienced people to handle such jobs.

Taking up such projects demand advanced analytical & skilled knowledge in the KPO business.

Today the services that are successfully being outsourced to India include Research & Analysis, Business & Market Research, Investment Analysis, legal research & analysis, finance & accounting advisory services, product & Brand Management and Medical Services.

The famous ITES-BPO India will soon be over-taken by emerging KPO. The take over would prove to be the greatest revenue generator in the Indian history.

A growth of USD 17 billion would be experienced by the global KPO business by the year 2010.

The Indian share in this growth would be around USD 12-14 billion, as expected by many analysts.

India would be the first choice for global knowledge process outsourcing business as the country has many English-speaking workforce talent comprises of highly skilled professionals such as lawyers, MBAs, CAS & PhDs.

Government of India is sure of the growth potential of IT business & IT Policies in the country.

IT Business & policies being always on to agenda in government of India’s manifests, these areas are reviewed periodically. Today India is among the first few nations who enforced cyber law to curb crimes related to Internet.

Indian KPO’s are skyrocketing in terms of clientele base & favored economic policies.

Knowledge process outsourcing today is taking aggressive approach in outsourcing business. Today the clientele base is experiencing a significant increase.

The Indian knowledge process outsourcing industry specially is skyrocketing in terms of clientele base & favored economic policies.

As per a research & news reported in various new papers & press release across the global, it is clear that the knowledge process outsourcing business is expanding rapidly. India is a land of talent & education. Hence, the country enjoys large pool of talented & well-educated MBAs, Pharmaceutical graduates and IT engineers.

It is not unnatural see a large number of graduates & post-graduates working in the country. The industry is concentrating on the bigger share of outsourcing business in coming year.

As per a report by the Global Sourcing, KPO would reach USD 17 billion by the year 2010. Out of the USD 17 billion, USD 12 billion would be outsourced to India alone; and this amounts to almost 70% of the total amount.

Today the Indian KPO sector has already taken steps in employing highly educated, proficient & ardently dedicated people.

This would result in the number of KPO professionals to cross more than 250, 000 by the year 2010. This is an exorbitant amount when you compare it with the current figure of 250, 000 employees.

The industry professionals are not only looking for international market but also concentrating on the domestic market to earn maximum profit.

Most of the companies in the industry hold tremendous entrepreneurial experience in various industries such as IT, Real estate, Stock & investment and travel for many years.

National Association of Software & Services Companies (NASSCOM) conducted a survey in 2002. This exhibits the excellent performance of an Indian bartending & financial outsourcing service. NASSCOM commented, “An Indian banking & financial outsourcing service sector, per forms better than US & UK based BPO centers in various categories.”

Knowledge Process Outsourcing has now attained a huge success after Business Process Outsourcing in India.

Knowledge Process Outsourcing in India has become successful in India due to the immensely talented workforce, favorable government policies, operational cost savings and improved infrastructure.